Privacy Policy

At Hitotsuchi (hereinafter referred to as "our company"), we believe that the proper handling and protection of our customers' personal information is the basis of our business activities and a social responsibility. We have established this personal information protection policy and will strive to implement it so that our customers can use our products and services with peace of mind.

[Basic Policy]

  • 1. We will establish and implement a personal information protection management system, continuously maintain it, and strive to make regular improvements.
  • 2. We will make the personal information protection management system established above known to all executives and employees, and will strive to comply with it company-wide.
  • 3. We will handle and manage the personal information we receive appropriately within the scope of use that has been clearly stated and agreed to by the individual. Furthermore, we will not disclose or provide personal information to third parties unless we obtain the individual's consent or there is a legitimate reason for not doing so, such as a life-threatening situation or a violation of the law.
  • 4. In establishing our personal information protection management system, we will comply with laws, regulations, national guidelines, and other standards regarding the handling of personal information.
  • 5. We are always aware of the risks associated with personal information, such as the leakage, loss, or damage of personal information, and will endeavor to prevent and correct such risks.
  • 6. Complaints, consultations, inquiries, etc. regarding our handling of personal information and our personal information protection management system should be submitted to the following desk.

Contact name: Hitotsuchi Phone number: 080-5129-3734
(Regular holidays: Tuesday, Wednesday, Thursday 10:00-17:00, temporary closures may occur)
Email: info@hitotsuchi.jp

Established on April 1, 2020

Shintaro Minami, Representative of Hitotsuchi

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We will handle personal information obtained from members as follows:

<Purpose of use of personal information>

  • The purposes for which personal information is used by our company are as follows. Our company will not use personal information beyond the purposes stated above.
  • In the unlikely event that it becomes necessary to use the information for purposes other than those listed below, we will notify the member again or obtain their consent.
    1. Member personal authentication
    2. Members' use of this service and related communications
    3. Sending email newsletters (only if requested by the member)
    4. Sending greeting letters and catalogs
    5. Other operations of the Service (including but not limited to the sale of products, and the provision of any information from our company to members)
    6. To provide information about our services (including but not limited to this service) that we deem beneficial to members, or about products and services of advertisers and partner companies, and to carry out marketing by our company
    7. Surveys for quality control of the Service and analysis of the results
    8. To notify members about matters that may have a significant impact on the operation of the Service (including, but not limited to, major changes or suspension of the Service)
    9. To provide member information and purchase information to payment processing companies and credit card issuers for the purpose of preventing fraudulent use.
    10. Depending on the e-commerce platform we use, we may provide customer information to third parties that provide services on our behalf, such as payment processing, data analysis, email sending, hosting services, and customer service, as well as to service providers affiliated with such third parties (collectively referred to as "e-commerce platform service providers").
    11. Contacting members to request their consent regarding the handling of their personal information

<About consignment>

  • When outsourcing administrative work related to this service, we may entrust members' personal information to the outsourcing company after taking protective measures.
  • In such cases, we will select a company that meets the necessary standards for handling and managing personal information as determined by our company, enter into a contract regarding the protection of personal information, and strictly manage and supervise the company.
  • (For example, outsourcing product delivery to a delivery company)

<Provision to third parties>

  1. We will not provide personal information to third parties except in the following cases:
    1. When the member himself/herself has given his/her consent
    2. When collecting and analyzing personal information for the purposes of improving the Service, developing related businesses, and marketing for partner companies, etc.
    3. When disclosing or providing to a third party the information obtained through the aggregation and analysis described above in a manner that does not identify or specify individuals.
    4. When it is deemed necessary to disclose or use personal information in order to provide the Service to members
    5. When sending members information about advertisements, services, etc. of our company or third parties such as our business partners
    6. When required by law
    7. When it is necessary to protect the life, body, or property of our company, members, or other third parties, or any of the services we provide
    8. When it is particularly necessary to improve public health or promote the healthy development of children
    9. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out legally required duties, and when disclosure is legitimately requested by such person.
  2. We may provide personal information to e-commerce platform service providers.
  3. We may provide personal information to the operator of such external service when linking with Facebook, Google Account, Twitter, or other external services or when authenticating using such external services.

<Disclosure, correction, deletion, etc.>

  • In the event that a member requests the disclosure, correction, deletion, or suspension of use of their personal information, the Company will respond without delay to the extent that the Company is obligated to do so under the Personal Information Protection Act and other laws and regulations, provided that the request is confirmed to be from the member themselves.
  • In addition, if 180 days have not passed since you purchased our products using this service, we will delete the information without delay after 180 days have passed since the purchase of the product.
  • However, if the use of or deletion of a member's personal information is suspended or all or part of it is deleted, the member shall acknowledge in advance that the Company may not be able to provide the Service to the member. (Please note that with regard to information held in accordance with applicable laws and regulations, we may not be able to comply with requests to suspend use or delete the information.)

<If you do not agree to this handling>

  • If a member does not agree to all or part of this handling, they will not be able to use this service.

<Inquiry desk>

  • Our company's contact point regarding personal information is as follows:

Contact name: Hitotsuchi Phone number: 080-5129-3734
(Regular holidays: Tuesday, Wednesday, Thursday 10:00-17:00, temporary closures may occur)
Email: info@hitotsuchi.jp